Convenience needs caution
Mobile banking, cards, instant payments and assisted banking make everyday transactions quicker. The same speed means customers should respond quickly when something appears suspicious. Most safe-banking habits are simple: protect confidential information, use official channels, read every request and report unauthorised activity without delay.
Information you should never share
Banks do not need your confidential credentials to credit money to your account. Never disclose your:
- ATM or debit-card PIN;
- mobile-banking or internet-banking password;
- one-time password;
- card verification value printed on the card;
- transaction PIN or UPI PIN; or
- answers to security questions.
Do not type confidential information into a link received through an unexpected message. A caller who creates urgency, threatens account closure or promises a prize may be attempting fraud.
Use official channels
Open the bank's mobile application directly or type the bank's verified website address yourself. Avoid reaching a banking page through a search advertisement, unfamiliar link or forwarded message. Download applications only from recognised application stores and verify the publisher.
Before approving a payment request, read the amount and the recipient's name. Entering a UPI PIN generally authorises money to leave an account; it is not normally needed merely to receive money.
Protect the phone connected to your account
Your registered phone can receive alerts and authentication messages, so protect it with a strong screen lock. Keep the operating system and banking applications updated. Do not install screen-sharing or remote-access software at the request of an unknown caller.
If the phone or SIM is lost, contact the mobile operator and bank promptly. Review registered devices and change relevant passwords through official channels.
Watch every transaction
Register for SMS and email alerts where available. Read alerts promptly, even for small amounts. Check account statements regularly and investigate an unfamiliar entry rather than waiting for a larger loss.
The Reserve Bank of India advises customers to report unauthorised electronic banking transactions to their bank at the earliest. Delay can affect how the case is handled and may increase possible customer liability under the applicable rules.
If you suspect fraud
- Contact the bank immediately using the number on its official website, mobile application, account statement or the back of the card.
- Ask the bank to block the affected card, account channel or digital access as appropriate.
- Record the complaint number and preserve screenshots, messages, call details and receipts.
- Change passwords from a trusted device where appropriate.
- Report cyber financial fraud through India's official cybercrime reporting facility or helpline, while also continuing the complaint with the bank.
Do not rely only on contacting the person or merchant involved. The bank needs a formal complaint so that it can begin the prescribed process.
Safe habits at an assisted outlet
At a Customer Service Point or other assisted outlet, ask the operator to explain the transaction and amount before you authenticate. Keep your PIN private, collect a receipt and compare it with the bank alert. Do not leave your card, passbook or identity document behind unless an official process clearly requires a document and provides proper acknowledgement.
A simple rule to remember
Stop, read and verify before approving. If someone is rushing you, end the call or transaction and independently contact the bank. A short pause is often the strongest defence against financial fraud.
Important information
Complaint processes and liability depend on the transaction, bank rules and applicable regulatory directions. Contact your bank immediately for case-specific assistance.